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Developing a new call and meeting experience
Users were struggling to use the meeting tools. How can we implement a support system to promote awareness of all available communication and collaboration tools and encourage their daily use for these use cases?
Key Experts
- Phygital Architect Project Manager
- Smart Workplace Consultant
Our client is a global supplier of electrical equipment and solutions for construction, industry and maintenance professionals.
Context
- Meeting planning: schedule a meeting on Teams or Skype and book a room using Outlook
- Starting and leading a meeting: lead a meeting on Teams or Skype using the Teams meeting room and Surface Hub collaborative tools (joining the meeting, managing device settings, muting/unmuting your microphone, sharing your screen)
- Sharing notes: take notes on the whiteboard and share them with teams
- Communicating the process to encourage employees to enroll their devices in Intune
- Supporting SONEPAR collaborators in activating Microsoft Intune
- Guiding SONEPAR collaborators in using Windows 10 by providing them with all the necessary tips in a clear and concise guide
Solution
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